Return, Refund and Replacement Policy

Refund Policy

Refunds are subject to approval by the store's customer service team. Please reach out to the customer support team to check if your product is eligible for return and refund.

For Refunds, payment will be made to Source Account. Customer is required to share bank details in case purchase is made by Cash on Delivery.

Note: 
All refunds are made after deducting a small fees of 2.5% (payment gateway associated fees).

For Failed Online Transactions,  Refunds are automatically processed to source account and might take up to 7 working days (please note: We do not hold this amount).

Return Policy

Perfumes are non - returnable products.

Returns / replacement will be only accepted for product received are damaged/ defective. 

We have only one time replacement policy, If you don't like the fragrances. Replacement is eligible on order value ₹500 & above. Order value below ₹500 will not be replaced with any other perfumes.

Due to health reasons, we do not offer refunds or exchanges on fragrances where the packaging has been opened or used.

Shipping cost is non-refundable for returned, undelivered, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error. 

The customer will be liable for the shipping cost involved when returning the product

RETURN INSTRUCTIONS:

Damages due to neglect, improper usage or application will not be covered under our returns policy.

Returns should be carefully packed by the customer to avoid transit damage, incase we receive any damaged product in return we may destroy the product upon arrival, and no refund shall be given upon such cases.

Return request are to be made within 5 days of receiving the parcel.

Please write your Order ID / Full name / Email on the return parcel.